Resume Building

Competition for jobs is fierce. Resumes and cover letters are the first impressions that potential employers have about applicants. The purpose of a résumé is to get an interview, so your résumé needs to be persuasive and user-center. This workshop will teach job seekers how to build effective resumes and cover letters that resonate with hiring managers.

Interviewing Techniques

Once your resume and cover letters have passed the screening process, the next step is the interview. An interview is your opportunity to make a strong first face-to-face impression on the job search. Employers want to know three key things: 1) Can you do the job? 2) Will you do the job? and 3) Will you fit in with the organization? Job seekers will gain tools and techniques that help to have a better understanding of how to communicate effectively, answer challenging questions, and make their pitch during the interview setting.

Customer Experience

No matter what position or job title you have, “people skills” and servicing customers and clients efficiently and effectively can mean the difference between job success or failure. Providing an exceptional customer/client experience will give you a competitive advantage over your colleagues and co-workers. This workshop gives you the skills you need to communicate professionalism, gain respect, enhance customer relationships, and keep your customers coming back.

Youth and Young Adults

Our youth and young adult employment workshops are more than simply finding a job. We work with teens and young adults between the ages of 15-26 to help discover a fulfilling path that leads to opportunities for education, training, and career success. We can help you find your strengths, interests, hidden talents, and untapped potential.


As a Purple Heart City, the City of Norcross is committed to assisting veterans in transitioning from military to civilian life by providing stable employment opportunities.

Overcoming Your Past

Obtaining gainful employment is challenging in itself, however, it becomes even more difficult when barriers to employment are in the way. Felony convictions, homelessness, long-term unemployment, substance abuse, or other issues that are preventing job seekers from becoming self-sustaining can have devastating, long-term implications including hopelessness, low self-esteem, and self-doubt. Some barriers are more difficult than others to overcome, but the key is to take the first step in getting started planning for success. This workshop is designed to help individuals to get a game plan to get their lives back on track.